Refund policy

Last Updated: July 6, 2026

30-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order at hello@getstruts.co and we will work with you to make it right. We will walk you through the process and take care of everything.

Every Pet Is Different

Our products are made with quality ingredients and materials. Because every pet is different, we cannot guarantee specific results, and refunds are not issued based on a product not producing a particular outcome. Results vary from pet to pet and depend on your pet's overall health, routine, and individual needs.

If you have concerns about your experience with the product, we will always work with you in good faith under our 30-day guarantee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us right away at hello@getstruts.co with photos and your order number, and we will replace the item at no cost.

Exchanges

The fastest way to get a different product is to request a refund on your current order, then place a separate order for the new item.

Refund Processing

Once your refund is approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since approval, contact us at hello@getstruts.co.

Returns

If a return is needed as part of your refund or replacement, we will send you return instructions by email. Items sent back without a return request will not be accepted. For health and safety reasons, opened consumable products cannot be resold, but they remain covered by our 30-day satisfaction guarantee.

Exceptions

We cannot issue refunds on gift cards.

United Kingdom and European Union Customers

If your order ships to the United Kingdom or European Union, you have the right to cancel or return within 14 days of delivery for any reason. Items must be unused and in original packaging, with proof of purchase. Contact hello@getstruts.co to start the process.

Questions

Email hello@getstruts.co. We respond within 24 to 48 business hours.